Privacy Policy

Medilife Online Pharmacy is committed to protecting your personal information and sensitive health data. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use our website and services.

Information We Collect

We may collect information that is necessary to provide our pharmacy, healthcare, delivery, and customer support services.

1. Personal Identity Data:
Name, contact number, delivery address, email address, and other information provided when creating an account, placing an order, or contacting our support team.

2. Medical & Prescription Data:
Uploaded prescriptions, doctor details, medication-related information, and health information that may be required for pharmacy verification, order processing, or appropriate professional guidance.

3. Technical Data:
IP address, browser type, device information, website usage information, and cookies or similar technologies used to improve website navigation, functionality, and user experience.

How We Use Your Information

We may use collected information to:

• Verify, process, and deliver pharmaceutical and wellness orders.

• Review prescriptions and related information when required.

• Provide customer support and respond to inquiries.

• Communicate with customers regarding orders, deliveries, and services.

• Improve website functionality, navigation, and user experience.

• Maintain website security and help prevent unauthorized activity.

• Comply with applicable legal and regulatory requirements.

• Meet requirements applicable to pharmacy services and UAE Health Authorities, including DHA and MOHAP where relevant.

Medical & Prescription Information

Because Medilife Online Pharmacy may handle prescription and health-related information, such data is treated with appropriate care and used only where necessary for legitimate pharmacy, healthcare, order-processing, support, or legal purposes.

Customers should provide accurate information and only upload prescriptions and documents that they are authorized to provide.

How We Share Your Information

We do not sell, trade, or rent your personal or medical information to third parties.

Information may be shared with trusted service providers or relevant parties when reasonably necessary to provide services, such as order fulfillment, delivery, payment processing, website operations, technical support, or legal and regulatory compliance.

Where information is shared with service providers, appropriate measures should be taken to protect it and limit its use to the relevant service.

Payment Information

Payments may be processed through third-party payment service providers. Payment information may be handled directly by the applicable payment provider according to its own security and privacy practices.

Medilife Online Pharmacy does not intend to use customer payment information for purposes unrelated to processing authorized transactions.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the overall user experience.

You may be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Data Security

Medilife Online Pharmacy takes reasonable measures to protect personal, medical, prescription, and other customer information against unauthorized access, misuse, alteration, disclosure, or loss.

All medical uploads and financial transactions are intended to be protected through appropriate security measures, including encrypted connections where applicable. Access to sensitive information should be limited to authorized personnel and service providers who require the information for legitimate business, pharmacy, healthcare, or operational purposes.

No online system can guarantee absolute security, so customers should also take reasonable steps to protect their account credentials and personal information.

Data Retention

We may retain personal, prescription, transaction, and related information for as long as reasonably necessary to provide our services, maintain business and transaction records, meet legal or regulatory obligations, resolve disputes, and enforce applicable agreements or policies.

The retention period may vary depending on the type and purpose of the information.

Your Privacy Rights

Depending on applicable UAE laws and regulations, you may have rights regarding your personal information, which may include requesting access to certain information, requesting correction of inaccurate information, or raising concerns about how your information is handled.

Requests may be subject to applicable legal, regulatory, security, and operational requirements.

Marketing & Communications

Where applicable, we may use contact information to communicate with customers about services, orders, updates, or promotional information.

Customers may request to stop receiving non-essential marketing communications. Transactional or service-related communications may still be sent when necessary to complete or manage an order or service.

Third-Party Services

Our website may use third-party services for functions such as payment processing, delivery, analytics, hosting, communications, or technical operations.

These third parties may process relevant information only as necessary to provide their services and may have their own privacy policies and terms.

Account & Password Security

If you create an account on our website, you are responsible for keeping your login credentials confidential and for taking reasonable precautions to prevent unauthorized access.

Please contact our support team promptly if you believe your account or personal information has been accessed without authorization.

Children's Privacy

Our website and pharmacy services are not intended to encourage children to independently provide personal or medical information online.

Where services involve a minor, information should be provided by or with the involvement of an appropriate parent, guardian, or authorized individual where required.

Data Breach & Security Incidents

If we become aware of a security incident that may affect personal information, we will take reasonable steps to investigate, contain, and address the incident and make any notifications required under applicable laws and regulations.

UAE Privacy & Regulatory Compliance

Medilife Online Pharmacy aims to handle customer information in accordance with applicable UAE privacy, healthcare, pharmacy, and regulatory requirements.

Where applicable, information may be processed or retained to meet requirements established by relevant UAE authorities, including DHA and MOHAP.

External Websites

Our website may contain links or references to external websites or services. Once you leave the Medilife Online Pharmacy website, the privacy practices of those external websites are governed by their respective policies.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

Medilife Online Pharmacy may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page, and the revised policy will apply from the date it is made available unless otherwise stated.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Medilife Online Pharmacy through the customer support or contact channels provided on our website.

Important Notice

This Privacy Policy provides general information about how Medilife Online Pharmacy handles personal information. Specific privacy practices may vary depending on the service, product, payment method, delivery arrangement, or legal and regulatory requirements applicable to a particular transaction.