These Seller Terms & Conditions govern the registration, use, and participation of sellers on the Medilife Online Pharmacy marketplace. By creating a seller account, listing products, or accepting orders through the platform, the seller agrees to comply with these terms, applicable laws, and all relevant Medilife Online Pharmacy policies.

1. Seller Account Registration

Sellers must provide accurate, complete, and up-to-date information when creating an account. This may include business information, contact details, licensing information, identification documents, and other information required for verification.

Sellers are responsible for maintaining the confidentiality of their account credentials and for all activities carried out through their seller account.

2. Seller Eligibility

Sellers must meet all applicable legal, regulatory, professional, and business requirements for the products and services they intend to offer.

Medilife Online Pharmacy may request additional documentation to verify a seller's identity, business authorization, licenses, product authorization, or regulatory compliance.

3. Seller Verification

Seller accounts may be subject to verification before products can be listed or orders can be processed.

Medilife Online Pharmacy may review submitted documents and information to determine whether the seller meets applicable marketplace and regulatory requirements.

Approval of a seller account does not mean that Medilife Online Pharmacy guarantees the legality, quality, safety, or suitability of every product supplied by that seller.

4. Seller Compliance Responsibilities

Sellers are responsible for complying with all laws and regulations applicable to their business, products, advertising, sales, taxation, packaging, storage, and delivery obligations.

Where applicable, sellers must comply with UAE healthcare, pharmaceutical, medical device, consumer protection, advertising, and other relevant regulatory requirements.

5. Healthcare and Regulated Products

Products offered through the marketplace must be legally permitted for sale and distribution.

Sellers must ensure that pharmaceutical products, medical devices, healthcare products, supplements, cosmetics, and other regulated items meet applicable requirements before listing them.

Medilife Online Pharmacy may restrict or remove products that do not meet marketplace or regulatory requirements.

6. Prescription Products

Prescription medicines may only be listed, sold, processed, and supplied in accordance with applicable laws and regulatory requirements.

Where prescription verification is required, sellers must cooperate with the applicable verification and pharmacist review process.

Sellers must not encourage customers to purchase prescription medicines without the required prescription or authorization.

7. Product Listing Requirements

Sellers must provide accurate and complete product information, including where applicable:

• Product name

• Brand and manufacturer information

• Product description

• Ingredients or composition

• Product specifications

• Pack size or quantity

• Usage information

• Warnings and precautions

• Expiry information

• Batch or lot information

• Product images

• Price and availability

Product information must not be misleading, inaccurate, exaggerated, or presented in a way that could create an incorrect impression about the product.

8. Product Authenticity

Sellers must only list genuine and legally sourced products.

Counterfeit, falsified, unauthorized, expired, tampered, or otherwise prohibited products must not be offered through the platform.

Sellers may be required to provide purchase records, supplier information, authorization documents, certificates, or other evidence of product authenticity.

9. Product Quality and Safety

Sellers are responsible for ensuring that products supplied to customers are safe, properly packaged, appropriately stored, and suitable for sale.

Products must be maintained according to applicable storage requirements, including temperature and handling requirements where applicable.

Any known product safety concern must be reported to Medilife Online Pharmacy promptly.

10. Expiry Dates and Batch Information

Sellers must monitor product expiry dates and ensure that products supplied to customers are within their permitted usable period.

Where applicable, sellers must maintain accurate batch or lot information to support product traceability, safety notifications, and recalls.

Expired products must not be listed or supplied.

11. Product Claims and Advertising

Sellers must ensure that all product claims, descriptions, promotional statements, and advertising content are accurate and appropriately supported.

Sellers must not make false, misleading, unsupported, or medically inappropriate claims.

Products must not be promoted as guaranteed cures or treatments where such claims are not legally or medically supported.

12. Medical Advice

Seller product listings must not be used to provide personalized medical diagnosis or treatment recommendations.

Customers should be directed to qualified healthcare professionals when professional medical advice is required.

Product information does not replace consultation with a doctor, pharmacist, or other qualified healthcare professional.

13. Prohibited Products and Activities

Sellers must not list or sell products that are prohibited by applicable law or Medilife Online Pharmacy policies.

This may include counterfeit products, expired medicines, unauthorized pharmaceutical products, prohibited substances, unsafe healthcare products, or products that cannot legally be sold through the platform.

Medilife Online Pharmacy may remove prohibited listings and take appropriate action against sellers who violate these requirements.

14. Product Images and Content

Product images and written content must accurately represent the products being offered.

Sellers must have the necessary rights or permissions to use images, descriptions, trademarks, logos, and other intellectual property included in their listings.

Content that infringes another party's intellectual property rights may be removed.

15. Pricing and Product Availability

Sellers are responsible for maintaining accurate prices and product availability.

Prices displayed on the platform must correspond to the seller's current selling price and applicable marketplace requirements.

Sellers must promptly update listings when products become unavailable, discontinued, or subject to supply limitations.

16. Order Processing

Sellers must process accepted orders within the timeframe specified by Medilife Online Pharmacy or the applicable seller agreement.

Sellers are responsible for ensuring that ordered products are correctly selected, packed, and prepared for delivery.

Repeated failure to process orders accurately or on time may affect seller performance and marketplace eligibility.

17. Order Accuracy

Sellers must verify that the product, quantity, specifications, and other order details match the customer's order before dispatch.

Incorrect, incomplete, damaged, or substituted products must not be supplied without following the applicable marketplace procedures.

18. Packaging and Product Handling

Products must be packaged appropriately to protect them from damage, contamination, leakage, or deterioration during handling and transportation.

Temperature-sensitive products must be handled and transported according to applicable storage and temperature requirements.

Healthcare and pharmaceutical products must remain appropriately protected throughout the fulfilment process.

19. Delivery Responsibilities

Sellers must cooperate with the applicable delivery and fulfilment process and provide products in a condition suitable for transportation.

Where sellers are responsible for dispatch or delivery preparation, they must ensure that products are ready within the required timeframe and that relevant order information is accurate.

20. Returns, Refunds, and Replacements

Sellers must comply with applicable Medilife Online Pharmacy return, refund, replacement, and customer service procedures.

Where a product is damaged, incorrect, defective, expired, or otherwise eligible for return or replacement, the seller may be required to assist with resolution in accordance with applicable policies.

21. Customer Complaints

Sellers must respond appropriately to customer complaints relating to their products, listings, fulfilment, or service.

Medilife Online Pharmacy may request information or documentation from the seller when investigating a customer complaint or product concern.

22. Product Safety Concerns and Recalls

Sellers must promptly notify Medilife Online Pharmacy of known or suspected product safety issues, recalls, regulatory restrictions, or other circumstances that could affect customers.

Where a product recall or safety action is required, sellers must cooperate with the applicable process.

Affected listings may be temporarily suspended or removed.

23. Seller Fees and Payments

Sellers are responsible for applicable marketplace fees, commissions, charges, taxes, and other financial obligations associated with their participation.

Payment settlements may be subject to applicable order, return, refund, cancellation, verification, and dispute procedures.

24. Taxes and Legal Obligations

Sellers are responsible for understanding and meeting their own tax, licensing, registration, reporting, and other legal obligations.

Medilife Online Pharmacy does not assume responsibility for a seller's independent legal or tax obligations.

25. Customer Information and Privacy

Sellers must handle customer information responsibly and only use information provided through the platform for legitimate purposes related to fulfilling orders and providing authorized customer service.

Sellers must not sell, misuse, disclose, or use customer information for unauthorized marketing or other purposes.

26. Intellectual Property

Sellers must respect the intellectual property rights of Medilife Online Pharmacy, customers, manufacturers, suppliers, and other third parties.

Sellers must not use Medilife Online Pharmacy trademarks, branding, website content, or other protected materials without appropriate authorization.

27. Seller Content License

By submitting product listings, images, descriptions, or other content to the marketplace, sellers grant Medilife Online Pharmacy the necessary permission to display and use that content for operating, promoting, and managing the marketplace, subject to applicable rights and agreements.

Sellers remain responsible for ensuring that submitted content does not infringe third-party rights.

28. Seller Performance

Medilife Online Pharmacy may monitor seller performance using factors such as order accuracy, fulfilment, product quality, customer complaints, cancellations, returns, response times, and compliance.

Poor performance or repeated policy violations may result in warnings, listing restrictions, temporary suspension, or termination of the seller account.

29. Policy Violations

If a seller violates these Terms & Conditions or other applicable Medilife Online Pharmacy policies, appropriate action may be taken.

Depending on the nature and seriousness of the violation, actions may include:

• Product listing removal

• Listing restrictions

• Order restrictions

• Seller warnings

• Temporary account suspension

• Payment or settlement review where permitted

• Permanent account termination

• Reporting to relevant authorities where legally required

30. Account Suspension or Termination

Medilife Online Pharmacy may suspend or terminate a seller account where there is a serious or repeated violation of these Terms & Conditions, applicable policies, or legal requirements.

Termination or suspension does not automatically release the seller from obligations relating to previous orders, refunds, customer complaints, product safety, payments, confidentiality, or legal compliance.

31. Seller Withdrawal

Sellers who wish to stop participating in the marketplace may request withdrawal or account closure in accordance with the applicable Seller Right of Withdrawal policy.

Before withdrawal is completed, sellers may be required to resolve outstanding orders, returns, refunds, complaints, payments, or other pending obligations.

32. Marketplace Rights

Medilife Online Pharmacy may review, modify, restrict, suspend, or remove seller listings where necessary to maintain marketplace quality, customer safety, regulatory compliance, or platform integrity.

The platform may also request additional information or documentation from sellers when reasonably required.

33. Third-Party Services

Certain marketplace functions may involve third-party service providers, such as payment, delivery, verification, technology, or other operational services.

Sellers may be required to comply with the applicable requirements of such services when using related marketplace features.

34. No Guarantee of Continuous Platform Availability

Medilife Online Pharmacy aims to maintain reliable marketplace services but does not guarantee that the platform will always be available without interruption.

Services may occasionally be affected by maintenance, technical problems, security issues, regulatory requirements, or circumstances beyond reasonable control.

35. Seller Responsibility

Sellers remain responsible for the products they list and supply, the accuracy of their information, their legal and regulatory obligations, and their dealings with customers.

Participation in the Medilife Online Pharmacy marketplace does not transfer these responsibilities to the platform.

36. Changes to Seller Terms & Conditions

Medilife Online Pharmacy may update these Seller Terms & Conditions from time to time to reflect changes in business practices, marketplace requirements, technology, or applicable laws and regulations.

Updated terms may be published on the website and may apply from the effective date stated in the updated version.

37. Acceptance of These Terms

By registering as a seller, maintaining a seller account, listing products, or fulfilling orders through Medilife Online Pharmacy, the seller acknowledges that they have read, understood, and agreed to comply with these Seller Terms & Conditions and applicable marketplace policies.

38. Contact and Seller Support

Sellers may contact Medilife Online Pharmacy through the available support channels for questions relating to seller accounts, listings, orders, policies, compliance, or marketplace procedures.

39. Important Notice

These Seller Terms & Conditions provide general marketplace requirements and should be read together with other applicable Medilife Online Pharmacy policies, seller agreements, and legal notices.

Where specific legal or regulatory requirements apply to a product, seller, or transaction, those requirements take priority where applicable.

Sellers are responsible for obtaining independent professional legal, regulatory, tax, or compliance advice when necessary.