Return Policy Page
Return & Refund Policy
In compliance with UAE Healthcare & Pharmacy Consumer Protection Regulations.
Because temperature control, hygiene, and product integrity are vital to public health, strict rules apply to returning pharmaceutical goods.
Non-Returnable Items (Strictly Enforced)
Under UAE Law, the following categories cannot be returned or exchanged once delivered:
Prescription & Over-The-Counter (OTC) Medicines
Refrigerated or Temperature-Sensitive Items (e.g., Insulin, Biologics)
Baby Milk & Nutritional Powder
Hygiene, Intimate, & Personal Care Products (if seal is broken)
Returnable Items (Within 3 Days)
Unopened, unused non-medicinal items (e.g., select skincare, cosmetics, hair care, and medical equipment) may be eligible for return or exchange within 3 days of delivery, provided:
The product remains in its original, sealed packaging.
You retain the original tax invoice.
Damaged, Expired, or Incorrect Items
If you receive a defective, expired, or incorrect product, you must report it to our team within 24 hours of delivery.
Process: Contact support with photos/videos of the item and original invoice.
Resolution: Upon verification, we will arrange a pickup and issue a full replacement or refund to your original payment method (bank refunds may take 7–14 business days).
