Seller Legal Notice

This Seller Legal Notice sets out important legal information and responsibilities applicable to sellers who register, list, promote, or sell products through Medilife Online Pharmacy.

By applying to become a seller or using seller-related services on the platform, sellers acknowledge that they are responsible for complying with applicable laws, regulations, licensing requirements, product requirements, and the terms applicable to their seller account.

Seller Legal Responsibility

Each seller is independently responsible for ensuring that its business activities, products, listings, advertising, transactions, and fulfilment practices comply with all applicable legal and regulatory requirements.

Seller participation on Medilife Online Pharmacy does not transfer the seller's legal responsibilities to Medilife Online Pharmacy.

Business Authorization

Sellers must have the legal authority and, where applicable, the required licenses, permits, registrations, approvals, and authorizations necessary to conduct their business and sell the products they list on the platform.

Sellers may be required to provide supporting documentation for verification.

Accuracy of Seller Information

Sellers must provide accurate, complete, and current information when registering and maintaining their seller accounts.

This may include business identity, contact information, licensing details, regulatory information, product information, manufacturer details, and other information reasonably required for seller verification.

Providing false, misleading, fraudulent, or materially incomplete information may result in appropriate action against the seller account.

Product Legal Compliance

Sellers are responsible for ensuring that every product they list or sell is legally permitted to be marketed, supplied, and sold through the applicable channels.

Products must comply with applicable requirements relating to safety, labeling, packaging, licensing, registration, storage, transportation, advertising, and distribution.

Additional requirements may apply to medicines, medical devices, supplements, diagnostic products, and other regulated healthcare products.

Pharmaceutical & Healthcare Products

Healthcare and pharmaceutical products may be subject to specific UAE legal and regulatory requirements.

Sellers must ensure that they have the appropriate authority and documentation to offer such products.

Where a product requires a prescription, professional verification, special authorization, or other regulatory condition, sellers must comply with the applicable requirements and must not attempt to bypass them.

Prescription Medicines

Prescription medicines must not be supplied without the required prescription or authorization where applicable.

Sellers must cooperate with the applicable prescription verification and pharmacy review process.

Sellers must not alter, fabricate, manipulate, or accept an invalid prescription for the purpose of completing a transaction.

Product Authenticity

Sellers must only offer genuine and legally sourced products.

Counterfeit, falsified, tampered, illegally sourced, expired, or unauthorized products must not be listed or supplied through the platform.

Medilife Online Pharmacy may request documentation or information relating to product origin, authenticity, manufacturer, distributor, batch details, or other relevant information.

Seller Product Claims

Sellers are legally and commercially responsible for claims made about their products.

Product descriptions, titles, advertisements, images, promotional materials, and other seller content must not contain false, deceptive, exaggerated, or unsupported claims.

Medical or health-related claims must comply with applicable requirements and must not mislead customers about the diagnosis, prevention, treatment, or cure of a medical condition.

Prohibited Activities

Sellers must not use the platform for unlawful, fraudulent, deceptive, or abusive activities.

Prohibited activities may include:

• Selling counterfeit or unauthorized products

• Selling prohibited or illegally sourced products

• Providing false business or product information

• Circumventing prescription requirements

• Making fraudulent medical claims

• Manipulating customer reviews or ratings

• Misusing customer information

• Infringing intellectual property rights

• Attempting to bypass platform controls

• Engaging in fraudulent transactions

• Using the platform for any unlawful purpose

Intellectual Property

Sellers must ensure that all content submitted to the platform, including product photographs, descriptions, trademarks, logos, videos, documents, and other materials, is used lawfully.

Sellers must have the necessary rights, licenses, or permissions to use content submitted to Medilife Online Pharmacy.

Sellers must not upload content that infringes the copyright, trademark, privacy, publicity, or other rights of another person or organization.

Seller Content License

Where necessary for operating the marketplace, sellers may grant Medilife Online Pharmacy permission to display, reproduce, format, adapt, and use submitted product information and related content for purposes connected with listing, marketing, selling, and administering the seller's products on the platform.

The specific rights granted may also be governed by the applicable seller agreement or platform terms.

Customer Information & Privacy

Sellers may receive limited customer information necessary to fulfil orders or provide related services.

Such information must only be used for legitimate purposes connected with the transaction and applicable seller responsibilities.

Sellers must not sell, disclose, copy, misuse, or retain customer information beyond what is permitted by applicable law and platform requirements.

Confidential Information

Sellers may receive confidential or commercially sensitive information through their relationship with Medilife Online Pharmacy.

Sellers are expected to protect confidential information and must not disclose or misuse it without appropriate authorization or legal basis.

Orders & Fulfilment

Sellers are responsible for accurately fulfilling orders accepted through the platform.

Products should match the listed description, quantity, specifications, and applicable customer requirements.

Sellers must comply with applicable packaging, storage, handling, and delivery requirements.

Returns, Refunds & Complaints

Sellers must cooperate with applicable return, refund, replacement, complaint, and dispute-resolution procedures.

Healthcare and pharmaceutical products may be subject to special return restrictions because of safety, hygiene, prescription, storage, or regulatory considerations.

The applicable terms may depend on the product and the circumstances of the transaction.

Product Safety & Recalls

Sellers must promptly notify Medilife Online Pharmacy of known or suspected product safety concerns, recalls, withdrawals, regulatory actions, counterfeit concerns, or other circumstances that may affect customers.

Where necessary, affected products may be suspended, removed, or restricted while the matter is investigated.

Taxes & Financial Obligations

Sellers are responsible for their own applicable tax, accounting, financial, business, employment, and other legal obligations.

Seller participation on the platform does not create an assumption by Medilife Online Pharmacy of the seller's independent financial or tax responsibilities.

Relationship Between Seller & Platform

Unless expressly stated otherwise in a separate agreement, sellers operate as independent businesses.

Seller participation on the platform does not by itself create an employment, partnership, joint venture, agency, or franchise relationship between the seller and Medilife Online Pharmacy.

Sellers must not represent themselves as employees, agents, or authorized representatives of Medilife Online Pharmacy unless specifically authorized to do so.

Platform Rights

Medilife Online Pharmacy may review seller accounts, product listings, submitted documentation, and seller activity for compliance with applicable platform requirements.

Where appropriate, Medilife Online Pharmacy may:

• Request additional information or documentation

• Restrict or remove product listings

• Suspend products

• Temporarily restrict seller activity

• Suspend seller accounts

• Terminate seller access

• Take other appropriate action where permitted

Such actions may be taken where there are concerns regarding legal compliance, product safety, authenticity, seller conduct, or platform requirements.

Legal & Regulatory Requests

Medilife Online Pharmacy may cooperate with lawful requests from government authorities, regulators, law-enforcement agencies, courts, or other authorized bodies where required or permitted by applicable law.

Information may be disclosed where legally required and subject to applicable privacy and legal requirements.

Third-Party Services

Seller activities may involve third-party services such as payment providers, logistics providers, technology providers, or other service partners.

The use of such services may be subject to their own terms, policies, and legal requirements.

Sellers are responsible for complying with applicable requirements relating to services they use in connection with their business.

No Guarantee of Continuous Platform Access

Medilife Online Pharmacy does not guarantee uninterrupted or continuous access to seller services.

Platform functionality, seller features, product visibility, availability, and other services may change, be suspended, or become unavailable due to maintenance, technical issues, regulatory requirements, business decisions, security concerns, or other circumstances.

Limitation of Seller Responsibility

Sellers remain responsible for their own products, product information, business activities, customer obligations, legal compliance, and regulatory responsibilities.

Platform publication of a seller's product does not constitute legal, medical, regulatory, or professional approval of that product or seller.

Indemnification

Where provided for under applicable agreements and law, sellers may be responsible for losses, claims, liabilities, costs, or expenses arising from their products, conduct, content, legal violations, intellectual property infringement, regulatory non-compliance, or breach of applicable seller terms.

Any specific indemnification obligations will be governed by the applicable seller agreement and applicable law.

Legal Notice Does Not Replace Professional Advice

This Seller Legal Notice provides general information about seller responsibilities and platform requirements.

It does not constitute legal, tax, regulatory, medical, or professional advice.

Sellers should obtain independent professional advice where necessary to understand the requirements applicable to their business and products.

Applicable Laws & Regulations

Sellers are responsible for complying with the laws and regulations applicable to their business, products, transactions, and activities.

Where applicable, this may include UAE federal requirements, emirate-level requirements, healthcare and pharmacy regulations, consumer protection requirements, privacy and data-protection requirements, intellectual property laws, tax obligations, and other relevant legislation.

Conflict With Other Terms

This Legal Notice should be read together with the applicable Seller Policy, Terms & Conditions, Privacy Policy, and any separate seller agreement or commercial terms provided by Medilife Online Pharmacy.

Where different documents contain specific requirements, the applicable contractual terms and mandatory legal or regulatory requirements will govern to the extent permitted by law.

Reporting Legal or Compliance Concerns

If a seller or customer becomes aware of a potentially illegal product, counterfeit item, misleading claim, regulatory concern, intellectual property issue, or other serious compliance matter, the concern should be reported to Medilife Online Pharmacy through the appropriate support channel.

Relevant information and supporting documentation may be requested to investigate the matter.

Policy Updates

This Seller Legal Notice may be updated from time to time to reflect changes in platform operations, seller requirements, applicable laws, regulations, or business practices.

Sellers are responsible for reviewing the latest version of the applicable policies and legal notices.

Important Notice

This Legal Notice is intended to provide general information about seller responsibilities when using the Medilife Online Pharmacy platform.

It does not replace the seller's responsibility to obtain and maintain all licenses, approvals, registrations, permits, professional qualifications, or other authorizations required for its business and products.

Where necessary, sellers should seek advice from an appropriately qualified legal or regulatory professional.